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SUN COBALT RAQ 550 SERVER APPLIANCE
Frequently Asked Questions

 
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No Longer Orderable
This server has been retired and is no longer orderable.

Table of Contents
  1. What is the Sun Cobalt RaQ™ 550 server appliance and what does it offer?
  2. Who is the target customer for Sun Cobalt RaQ 550 server appliance?
  3. How do I buy a Sun Cobalt RaQ 550 server appliance?
  4. Would it be cheaper to build my own box?
  5. What Internet services does the Sun Cobalt RaQ 550 server appliance provide?
  6. What management services does the Sun Cobalt RaQ 550 server appliance provide?
  7. How easy is it to install a Sun Cobalt RaQ 550 server appliance?
  8. You say that the Sun Cobalt RaQ 550 server appliance is easy to use. Can you prove it?
  9. What is involved in the installation of the Sun Cobalt RaQ 550 server appliance?
  10. How do I update the software on the Sun Cobalt RaQ 550 server appliance?
  11. How can I migrate data from another Sun Cobalt RaQ server appliance?
  12. Can I import or export user lists?
  13. How do I configure and manage the Sun Cobalt RaQ 550 server appliance?
  14. What security mechanisms come with the Sun Cobalt RaQ 550 server appliance?
  15. Does the Sun Cobalt™ Server Desktop Interface have online help?
  16. What languages does the Server Desktop support?
  17. Can I "force" a language in the Server Desktop?
  18. Can I delegate system administration to other users?
  19. Can I delegate virtual site administration to some of the users?
  20. Can I limit the bandwidth usage of the Virtual sites?
  21. Does the Sun Cobalt RaQ 550 server appliance support JSP™ framework or Servlet?
  22. Does the Sun Cobalt RaQ 550 server appliance support ASP scripts?
  23. How difficult is it to use Sun ONE Active Server Pages (ASP) to connect and use content from a Database?
  24. What is a catch-all email address?
  25. What is automatic DNS configuration?
  26. Are NT, Macintosh or UNIX® licenses needed to use the Sun Cobalt RaQ 550 server appliance?
  27. Can I upgrade the firmware?
  28. How can I back up my Sun Cobalt RaQ 550 server appliance?
  29. How do I know if something goes wrong in my system?
  30. Does the Sun Cobalt RaQ 550 server appliance use a Journaling File System?
  31. Can I connect a UPS to the Sun Cobalt RaQ 550 server appliance?
  32. What is the drive configuration of the Sun Cobalt RaQ 550 server appliance?
  33. Does the Sun Cobalt RaQ 550 server appliance support drive mirroring?v
  34. How much memory can I put in?
  35. What type of RAM does the Sun Cobalt RaQ 550 server appliance use?
  36. What does ECC stand for?
  37. Does the Sun Cobalt RaQ 550 server appliance have any slots for expansion?
  38. How much power does the Sun Cobalt RaQ 550 server appliance draw?
  39. What is Sun Cobalt RaQ 550 server appliance's dimension?
  40. What is Sun Cobalt RaQ 550 server appliance's weight?
  41. I did not find the answer to my question in this document. Where else can I go?
  42. What about Sun Cobalt RaQ 550 server appliance's warranty and support?
  43. What if I couldn't solve my problem using the online support tools?
 
 
1.

Q. 

What is the Sun Cobalt RaQ 550 server appliance and what does it offer?

 
 

A. 

The Sun Cobalt RaQ 550 is the next generation of Sun Cobalt's Server Appliance product family which first launched in 1999. The Sun Cobalt RaQ 550 Server Appliance integrates the hardware, software, database and development tools needed to deploy applications extremely quickly even without any prior server experience. The Sun Cobalt RaQ 550 server appliance product line offers both a front panel LCD, simple network configuration via the keypad, and remote browser-based management. All of these integrated functions translate into a server appliance platform that is easy to deploy, use, and manage, all for a total cost of ownership well below conventional servers.

The Sun Cobalt RaQ 550 server appliance is Sun Cobalt's newest and highest performing 1U server appliance. The Sun Cobalt RaQ 550 server appliance extends beyond the current server appliance product line, with a series of new performance, expandability and reliability features. These include a new modular software architecture, updated Linux kernel, enhanced security and system monitoring features, in addition to greater processing power, increased internal data storage capacity, and a new mechanical design which provides ease of access and greater reliability.

The Sun Cobalt RaQ 550 server appliance is ideal for vertical markets such as retail and education that are seeking to appliantize their business solutions at the edge of the network, in addition to small to medium size businesses who are bringing their web hosting infrastructure in-house. Whether used for shared, dedicated or co-location services, the Sun Cobalt RaQ 550 server appliance offers a true plug and play web hosting platform for Internet Service Providers. Tens of thousands of Sun Cobalt RaQ server appliances are now used by thousands of service providers worldwide. Over one million web sites are hosted on Sun Cobalt RaQs. Furthermore, with an enhanced modular software architecture and a full suit of development tools, the Sun Cobalt RaQ 550 server appliance offers the perfect environment for the developer community to customize and rapidly deploy their applications.

The Sun Cobalt RaQ 550 server appliance is part of the larger Sun Cobalt™ product line that includes the Sun Cobalt RaQ 4, RaQ XTR, Control Station, Qube 3, and CacheRaQ 4 server appliances.

 

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2.

Q. 

Who is the target customer for Sun Cobalt RaQ 550 server appliance?

 
 

A. 

Vertical Markets
Sun Cobalt RaQ Server Appliances are used by businesses such as retail, and educational institutions for deploying their specific applications. Many of these applications are database driven, so the Sun Cobalt RaQ 550 server appliance offering includes the necessary tools built into the server. These tools include Sun ONE Active Server Pages (ASP), PHP, and SQL enabled databases.

Horizontal Markets
Any small to medium sized enterprises seeking rapidly deployable server appliances within a high-density, rack-mountable environment. The Sun Cobalt RaQ 550 server appliance is an ideal platform for deployment at the edge of the corporate network. Businesses can now easily and affordably bring their web-hosting infrastructure in-house with the Sun Cobalt RaQ 550 server appliance. The Sun Cobalt RaQ 550 server appliance can be utilized as a departmental FTP server, dedicated DNS, corporate Internet / intranet server, and content delivery server.

Internet Service Providers
Thousands of Internet service providers currently use Sun Cobalt RaQ server appliances. Over one-million websites are hosted on Sun Cobalt platforms. Hosting providers are familiar with Sun Cobalt and the Sun Cobalt RaQ 550 server appliance is something that they have been asking for. Bottom line is that they are looking for a solution that offers the following traits: reliability, economics, simplicity, and flexibility. From a toolset perspective, they now have an easy migration for those existing customers running on the Windows NT platform. They also have the ability to offer their customers virtually any website development tool to go to market with. SPs now will have the ability to offer customers the ability to leverage their existing tool knowledge and deploy of a cost effective, reliable Sun Cobalt platform.

Developer Community
There is a large and growing developer community for the Sun Cobalt Server Appliance product line. These developers are focused on getting their applications deployed to the market, and Sun Cobalt has support for the tools and technologies that they are using. Because Sun Cobalt provides support for all of the major Web development tool environments, the Sun Cobalt RaQ 550 server appliance is an ideal development platform.

 

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3.

Q. 

How do I buy a Sun Cobalt RaQ 550 server appliance?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance is now available from select Sun resellers. For more information, please contact Sun Cobalt at 800-786-0404 or visit the Sun Web site at http://store.sun.com/.

 

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4.

Q. 

Would it be cheaper to build my own box?

 
 

A. 

No. You will find that the cost of building your own box is very comparable to Sun Cobalt RaQ server appliances. Also, the Sun Cobalt RaQ 550 server appliance comes pre-configured with all the Internet service software wrapped in a very easy-to-use Web-based interface that takes the hassles out of adding and configuring the software. Moreover, Sun provides ongoing support and continuous product enhancements.

 

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5.

Q. 

What Internet services does the Sun Cobalt RaQ 550 server appliance provide?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance comes pre-configured with the latest versions of the Apache Web server, ProFTPd FTP server, Sendmail Email services, Bind DNS server,JavaServer PagesT (JSPT 1.1) framework, Java™ Servlet 2.2, Sun ONE Active Server Pages (ASP), InterBase 6 SQL, MySQL, PostgreSQL, PHP, Perl, Python, FP2002 server extensions, Legato NetWorker and Knox Arkeia backup clients, SSHv2 server, 128-bit SSL, Telnet server, SNMP agent, and Sun Cobalt Bandwidth Management service.

 

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6.

Q. 

What management services does the Sun Cobalt RaQ 550 server appliance provide?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance comes pre-configured with a Multilingual Web-based administration interface, multiple administrator accounts for management delegation, Sun Cobalt Active Monitor monitoring agents, Sun Cobalt ActiveAssist real-time context-sensitive help, Sun Cobalt BlueLinQ Application Service delivery system, Web-based Setup Wizard, Auto-configuration and Sun Cobalt Control Station support.

 

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7.

Q. 

How easy is it to install a Sun Cobalt RaQ 550 server appliance?

 
 

A. 

It only takes minutes to setup the server. All it takes is to configure the IP address, netmask, and default gateway address from the LCD console (buttons and LCD screen located on the front panel). Once this information is entered, you work with the Sun Cobalt Server Desktop to complete the configuration process. A simple HTML setup wizard screen completes the setup of the Sun Cobalt RaQ 550 server appliance. No Unix knowledge is required to deploy a Sun Cobalt RaQ 550 server appliance.

 

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8.

Q. 

You say that the Sun Cobalt RaQ 550 server appliance is easy to use. Can you prove it?

 
 

A. 

Visit Sun Cobalt's demo web site at http://www.sun.com/hardware/serverappliances/demo/index.html, and check for the Sun Cobalt RaQ 550 server appliance. The Demo button will lead you to a complete, fully interactive demo of the Sun Cobalt RaQ 550 server appliance's Server Desktop Web-based interface that will demonstrate the ease of use and functionality of the product.

 

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9.

Q. 

What is involved in the installation of the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

It is as simple as connecting the power and the Ethernet Port, configuring the IP address from the LCD screen, going through a simple Web-based setup wizard.

 

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10.

Q. 

How do I update the software on the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance comes with the Sun Cobalt BlueLinQ Technology, an innovative mechanism that automatically notifies the administrator when new product updates or software packages are available for the Sun Cobalt appliance. These updates or services can come directly from Sun or, in the future, from software developers and service providers.

 

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11.

Q. 

How can I migrate data from another Sun Cobalt RaQ server appliance?

 
 

A. 

The Sun Cobalt Migration Utility is a tool for transporting Virtual sites from a Sun Cobalt RaQ server appliance to another. It can be used to migrate Virtual Sites from a Sun Cobalt RaQ 2, RaQ 3, RaQ 4, or RaQ XTR server appliance to a Sun Cobalt RaQ 550 server appliance. This tool is the ideal utility for enabling you to smoothly upgrade to a new Sun Cobalt RaQ 550 server appliance. Warning: The Sun Cobalt Migration Utility is designed for advanced Linux power users who are comfortable with using the telnet prompt. The Migration Utility is designed to migrate Virtual Sites from one system to another (including Web site content, Users and mailboxes, Mailing-lists, Logs, SSL certificates...) and not the advanced service or system parameters (does not migrate DNS configuration, Sun ONE Active Server Pages (ASP), bandwidth Management, Advanced Mail Server parameters...), which are specific to each system.

 

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12.

Q. 

Can I import or export user lists?

 
 

A. 

Yes. The Sun Cobalt RaQ 550 server appliance can import and export user lists using TSV (Tab Separated Value) files.

 

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13.

Q. 

How do I configure and manage the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance can be locally or remotely managed using the Sun Cobalt Server Desktop Web-based interface. The Sun Cobalt Server Desktop takes the hassles out of configuring and managing the system and software. It is designed to easily integrate third-party applications and to be localized. Individual customers can also customize the Server Desktop to reflect their own individual preferences (such as color, layout, language, logo, etc.).

 

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14.

Q. 

What security mechanisms come with the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

The main services on the Sun Cobalt RaQ 550 server appliance are protected against buffer overflow in order to protect the system against "stack-smashing" attacks. The Sun Cobalt RaQ 550 server appliance automatically detects, logs and blocks port scans. An SSHv2 server and 128-bit SSL are pre-installed to ensure data confidentiality and allow secure remote management. The Sun Cobalt BlueLinQ software delivery service helps the system administrator keep the server appliance up-to-date with the latest Sun Cobalt security patches installed.

 

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15.

Q. 

Does the Sun Cobalt Server Desktop Interface have online help?

 
 

A. 

Yes, Sun Cobalt ActiveAssist provides real-time context-sensitive help on the Sun Cobalt Server Desktop. When you move the mouse pointer over a context-sensitive area of the screen, a description of the item appears at the bottom of the browser page.

 

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16.

Q. 

What languages does the Server Desktop support?

 
 

A. 

The Sun Cobalt Server Desktop supports two languages simultaneously: English and Japanese. The Sun Cobalt RaQ 550 server appliance automatically detects the preferred language configured in the user's Web browser and allows several users to simultaneously browse the Sun Cobalt Desktop interface using a different language.

 

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17.

Q. 

Can I "force" a language in the Server Desktop?

 
 

A. 

Yes. The Sun Cobalt Server Desktop interface can be configured to automatically detect the Web browser's language settings or to always use a specific language on a per-user basis.

 

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18.

Q. 

Can I delegate system administration to other users?

 
 

A. 

Yes. The main administrator can delegate the system administration to other users by creating additional administrator accounts. When logging in using an administrative account, the user will see the menu items under the Administration tab in to the Sun Cobalt Server Desktop interface.

 

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19.

Q. 

Can I delegate virtual site administration to some of the users?

 
 

A. 

Yes. The administrator can delegate virtual site administration to other users by granting the "site administrator" privilege.

 

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20.

Q. 

Can I limit the bandwidth usage of the Virtual sites?

 
 

A. 

The Sun Cobalt Bandwidth Management technology allows to apply maximum data transfer rate limitations for a given IP address. Each limit affects all sites associated with the IP address that is limited.

 

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21.

Q. 

Does the Sun Cobalt RaQ 550 server appliance support JSP framework or Servlet?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance supports JavaServer Pages (JSP 1.1) framework and Servlet 2.2 specifications.

 

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22.

Q. 

Does the Sun Cobalt RaQ 550 server appliance support ASP scripts?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance supports Active Server Pages using Sun ONE Active Server Pages (ASP) technology.

 

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23.

Q. 

How difficult is it to use Sun ONE Active Server Pages (ASP) to connect and use content from a Database?

 
 

A. 

Not difficult at all. Simply go to the Web-based ASP Administration Server in the Server Desktop and use the wizard to connect to the database of choice (PostgreSQL, MySQL, SequeLink, dBase, Oracle 8, Microsoft SQL server, Sybase, Informix, DB2 or InterBase)

 

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24.

Q. 

What is a catch-all email address?

 
 

A. 

A user account configured as catch-all will receive all the incoming mail sent to non-existing email addresses in the same domain. This prevents the server appliance from bouncing email back with the "user unknown" error message.

 

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25.

Q. 

What is automatic DNS configuration?

 
 

A. 

When enabled, automatic DNS configuration automatically updates the DNS server configuration when Virtual sites are created or modified

 

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26.

Q. 

Are NT, Macintosh or UNIX® licenses needed to use the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

No, there is no additional software license required to run or use the Sun Cobalt RaQ 550 server appliance.

 

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27.

Q. 

Can I upgrade the firmware?

 
 

A. 

Sun provides updates and patches to the software and system. Notifications are automatically sent to the Sun Cobalt RaQ 550 server appliance owner through the Sun Cobalt BlueLinQ application service delivery.

 

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28.

Q. 

How can I back up my Sun Cobalt RaQ 550 server appliance?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance provides the option to remotely backup the server by using either Legato NetWorker or Knox Arkeia backup software. The Legato and Arkeia client software are pre-installed on the Sun Cobalt RaQ 550 server appliance and require a separate network based Legato or Arkeia backup server.

 

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29.

Q. 

How do I know if something goes wrong in my system?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance provides interactive Status information by regularly monitoring the main system components. Using the Web-based interface, the administrator can easily select the services that will be monitored and enter the email addresses that will receive the notification and alert messages. A Service indicator LED on the front face of the server appliance turns on when a problem is detected.

 

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30.

Q. 

Does the Sun Cobalt RaQ 550 server appliance use a Journaling File System?

 
 

A. 

Yes. The Sun Cobalt RaQ 550 server appliance uses the XFS Journaling File System to ensure data integrity and to reduce startup time by avoiding FSCK delays after unexpected interruptions.

 

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31.

Q. 

Can I connect a UPS to the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

Yes. The Sun Cobalt RaQ 550 server appliance can have an Uninterruptible Power Supply (UPS) connected to its serial port and be configured to send Wake On LAN magic packets to slaves when it is powered up. It can also be configured as a slave; the server appliance will then communicate with a master for information on the UPS.

 

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32.

Q. 

What is the drive configuration of the Sun Cobalt RaQ 550 server appliance?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance comes with one or two 40GB or 80GB internal hard drives.

 

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33.

Q. 

Does the Sun Cobalt RaQ 550 server appliance support drive mirroring?

 
 

A. 

Yes. The dual disk configuration of the Sun Cobalt RaQ 550 server appliance comes standard with RAID 1 software technology, allowing for data redundancy over two disks.

 

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34.

Q. 

How much memory can I put in?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance memory is expandable to 2GB of SDRAM using 2 DIMM sockets. Each one of the two memory slots supports 32MB to 1GB memory modules.

 

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35.

Q. 

What type of RAM does the Sun Cobalt RaQ 550 server appliance use?

 
 

A. 

The memory type is PC-133, 168-pin, Registered ECC SDRAM DIMM. The DIMM modules have to be less than 1.6 inches (40.6 millimeters) high.

 

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36.

Q. 

What does ECC stand for?

 
 

A. 

Error Correction Code (ECC) memory modules use multiple bits per byte (an advanced form of Parity detection) to detect double-bit errors. The Sun Cobalt RaQ 550 server appliance automatically corrects single-bit errors. ECC memory protects and ensures data integrity on systems running mission-critical applications.

 

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37.

Q. 

Does the Sun Cobalt RaQ 550 server appliance have any slots for expansion?

 
 

A. 

Yes, one half-length (6.875 inches / 174.63 mm) 64-bit/33 Mhz PCI slot is available for expansion. The PCI slot supports 3V or 5V cards compliant with either 32-bit or 64-bit specifications.

 

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38.

Q. 

How much power does the Sun Cobalt RaQ 550 server appliance draw?

 
 

A. 

The Sun Cobalt RaQ 550 server appliance's power consumption is 40 Watts idle, 85 Watts typical and 150 Watts max.

 

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39.

Q. 

What is Sun Cobalt RaQ 550 server appliance's dimension?

 
 

A. 

16.83 in. x 1.75 in. x 14.0 in. (42.75 cm x 4.45cm x 35.56 cm )

 

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40.

Q. 

What is Sun Cobalt RaQ 550 server appliance's weight?

 
 

A. 

Sun Cobalt RaQ 550 server appliance weights from 11.8 lbs (5.37 kg) for a 1 HDD system to 13.0 lbs (5.90 kg) for a 2 HDDs system.

 

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41.

Q. 

I did not find the answer to my question in this document. Where else can I go?

 
 

A. 

You can query the Knowledge Base, Sun's online database of common installation and configuration problems and solutions. Go to the URL https://ebusiness-amer-8.sun.com/OSCSW/svcportal?pageName=CobaltHomePage and click on the link in section Step 1.

 

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42.

Q. 

What about Sun Cobalt RaQ 550 server appliance's warranty and support?

 
 

A. 

The standard warranty is 1-year parts and labor. Additional warranty and support options are available. For more information on Sun Cobalt support options and packages, please visit our Web site at: https://ebusiness-amer-8.sun.com/OSCSW/svcportal?pageName=CobaltHomePage.

 

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43.

Q. 

What if I couldn't solve my problem using the online support tools?

 
 

A. 

As a supplement to the online tools, individualized support is available for $95 per incident. For more information, please call Sun Cobalt Technical Support 800 526-0484.

 

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